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Super Fast Dispatch! Mon-Fri at 3pm and 10.30am on Saturday.

Returns Form

returns page

If you are not happy with the product you have purchased for whatever reason please contact us within 14 days of placing your order and we will refund you or alternatively we will offer you an exchange.

If you want to return aftercare products please make sure these products have not been opened and return them in the original packaging. Hair Extensions must be unused, if you have used them in anyway we are unable to accept these back due to hygiene reasons (bundles of hair extensions must not be split/removed or tempered with in anyway)

If you request an exchange, for example you accidently brought the wrong colour, please fill in the form below to arrange for an product exchange, unfortunately customers has to bear return cost and pay for the item/s to be resent. If you have recieved the wrong product/order, please return your order back to us and once received we will dispatch your replacements immediately.

When returning your order please include the following in your package: Un-opened items you are returning in the original packaging along with the sales invoice with the items and prices circled or a cover letter with your name, address and order number along with a brief description. For your protection, please use Recorded or Insured Parcel Post for shipment. We cannot be held responsible if the order you are returning goes missing.

Complete the online form below to request a return or exchange

Order Information

Product Information & Returns

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